Product Warranty

We offer a 10 (Ten) year limited warranty from the date of purchase on our Luggage. There are some products that carry either a 6 (Six) Month, 1 (One) year, or 3 (Three)Year limited warranty from date of purchase.

On each item page the warranty that the product carries are identified.

Please note the terms and conditions of the warranty as indicate below:

1) The warranty covers faulty workmanship and faulty component parts.
2) Any faulty product still under its warranty period will be repaired. If an item cannot be repaired under the warranty's terms, either a refund or a replacement will be provided.
3) Damage from accidents, intentional acts, or deterioration due to normal wear and tear is not covered by this warranty.
4) Please note that like all luggage manufacturers, we do not take responsibility for damage caused by mishandling during transit.
5) After travel, customers should inspect their luggage. If there is any damage, they should immediately file a claim with the carrier.
6) Customers must keep their payment voucher or receipt as proof of purchase date. If the purchase was made through The Luggage Company's online store, the proof of purchase is recorded under the customer's account.
7) This warranty applies only to the original purchaser of the product and is not transferable if the product is sold by the customer.

if you should have a product issue and have the view that the items fall within the parameters of the warranty as indicated above, you can contact us on 041 486 2210 or alternatively send an email to our holding company info@maxcowell.co.za. Please include all your contact details in the email. We will then be in touch with you regarding the process that needs to be followed.